End user Support Ticket System | IT Helpdesk

A custom built ticket support it help desk system to match the needs of your employees. Allow your staff to create a support request on your in-house helpdesk ticketing system with one simple e-mail, no fuss, no complicated forms to complete.

Categorise your request to ensure the right teams handle the query promptly and efficiently. Automated response acknowledgement lets your staff track their request. 

Capturing data allows you to identify problematic areas of your business and target resolution cost and/or training effectively. Your employees surroundings are important, react quickly to repairs and improvements.

• Employees can log facility requests
• Managed repairs
• Managed costs
• Analytical data captured 

• Reduction of e-mails and calls
• Immediate responses
• End user and IT issues resolved faster
• Analytical data captured