Customer service management System | supply chain | logistics management
Customer Service Management System logistics | Logistics management
- Single point access to customers e-mail requests
- Nominated staff to handle specific clients
- Tracked order updates
- Staff KPI dashboard
A web based application that harnesses your customer service teams regardless of where they are located to a single management system tracking e-mail conversations from the moment they arrive, with a customised dashboard you can monitor for performance KPI reporting.
How it works
With global management in mind our CRM software will manage your e-mail traffic and order statuses by collating data from open conversations and placing the information all into chronological order. CSMS has the ability to create, send and store customised documentation. Tracking each step allows CSMS to record a multitude of information that can be summarised in a management dashboards measuring response time, prompt unanswered mails. Puts efficiency and professionalism into your logistics management customer service team.
This supply chain | logistics application is designed around busy logistics transactions for large or small volume freight deliveries and collections. Using global logistics the customer service management system will work with any transport or warehousing sectors.
The benefits
Having CSMS in your company will not only allow you to manage your customer service team and optimise your resources it will ensure no request is left unanswered and never miss any important sales leads or correspondence. It is fully configurable so your sales leads are funnelled to the right people at the right times.
Customised dashboard displaying monitored KPI information.
Examples;
- Count of unread mails
- Count of unread mails older than 15 minutes
- Count of total mails
- Count of mails by user actioned
Please click the 'Find out more' button advising your interest of this product.